Privacy Policy

This Privacy Policy explains how Vision Clinic ("we," "us," "our," "the Clinic"), operated by Dr. Richa Tripathi, collects, uses, stores, shares, and protects information when you use our website drrichaeyecare.com (the "Site") or interact with us as a patient or visitor. Where consent is required under applicable law, we will obtain it in the manner required by that law.

1. Who We Are

Vision Clinic is an eye-care clinic located at Shop A27, Sky Line Plaza 3, Ansal, Lucknow – 226030, led by Dr. Richa Tripathi. This policy applies to information we collect through the Site and through your interactions with the clinic (appointments, calls, WhatsApp, email, and in-person visits).

2. Information We Collect

a) Personal Information

• Name, phone number, and email address
• Appointment/booking details
• Messages sent via our contact form, WhatsApp, phone, or email
• Any information you voluntarily share about your reason for visit when booking or messaging us

b) Health / Medical Information

When you consult us or receive treatment, we may collect:

• Medical and ophthalmic history
• Eye examination results and diagnostic reports (e.g., vision testing, eye pressure, retina and corneal assessments)
• Diagnosis and clinical notes
• Prescriptions and treatment/procedure information
• Follow-up and post-treatment information
• Information provided by a parent or guardian when the patient is a minor
• Relevant information received from another treating doctor or healthcare provider, where applicable and necessary for your care

We collect only the health information reasonably necessary to assess, diagnose, treat, and follow up on your eye condition.

c) Automatically Collected Information

When you browse the Site, certain technical information may be collected automatically, such as IP address, browser and device type, pages visited, time spent on the Site, and the site that referred you to us. This may occur through cookies and similar technologies (see Section 6)

3. How We Use Your Information

We use the information described above to:

• Schedule, confirm, and manage appointments
• Contact you regarding your booking, treatment, or follow-up care
• Respond to enquiries submitted through the contact form, WhatsApp, call, or email
• Conduct consultation, diagnosis, and treatment
• Maintain accurate clinical records and ensure continuity of care
• Communicate treatment-related information and referrals, where appropriate
• Improve our Site and patient experience
• Comply with applicable legal, regulatory, and medical-recordkeeping obligations

We process personal information either with your consent (for example, when you submit a form or message us) or where processing is necessary to provide healthcare services you have requested, or to comply with a legal obligation.

We seek to collect only the information reasonably necessary for the purposes described in this Policy. We do not sell or rent your personal or health information to third parties.

4. How We Share Information

We may share information in the following circumstances:

• With your consent: For example, a referral to another specialist or facility for your treatment.
• Service providers: Third parties who support our Site or clinic operations, which may include website hosting, appointment/booking tools, contact-form software, email services, and messaging platforms such as WhatsApp. These providers only receive the information needed to perform their function and are not authorized to use it for their own purposes
• Legal requirements: Where disclosure is required by law, regulation, or a valid order from a court or government authority.
• Protection of rights: Where necessary to protect the safety, rights, or property of the Clinic, our patients, or others.

5. Third-Party Services and Platforms

Our Site links to and embeds content from third-party services, including Google Maps, Facebook, Instagram, and WhatsApp.

• Embedded content (e.g., the Google Map on our Contact page): The third-party provider may collect information directly through that embedded element, under its own privacy policy.
• External links (e.g., our Facebook or Instagram pages): Clicking these takes you to a third-party website or app that operates under its own privacy policy and terms, which we do not control.
• WhatsApp: If you contact us via WhatsApp, information exchanged is also subject to WhatsApp's own Privacy Policy and Terms of Service, which we encourage you to review.

We are not responsible for the privacy practices of third-party services.

6. Cookies and Tracking Technologies

Our Site may use the following categories of cookies and similar technologies:

• Essential cookies: Required for basic Site functionality.
• Analytics cookies: To understand how visitors use the Site and improve website performance.
• Embedded content: Services like Google Maps may set their own cookies or make their own requests when embedded on a page.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal and health information from unauthorized access, loss, misuse, or alteration. Where required by applicable law, we will take appropriate steps in response to any personal data breach, including any notifications required under that law. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

• Website and enquiry information: Information submitted through website forms, WhatsApp, or email is retained for as long as reasonably necessary to respond to your enquiry, manage your relationship with the Clinic, maintain records, and comply with applicable legal obligations.
• Clinical and medical records: Retained in accordance with applicable legal, regulatory, professional, and medical-recordkeeping requirements for healthcare providers in India.

9. Your Privacy Rights and Choices

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023 and its rules, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your information, where applicable and subject to our legal and clinical recordkeeping obligations.
• Withdraw consent for processing that is based on consent (e.g., promotional communications) at any time, without affecting processing already carried out.
• Raise a privacy-related question, request, or grievance with us (see Section 11).

We may need to verify your identity before acting on certain requests. Some requests (for example, deletion of clinical records) may be limited by our legal or professional obligation to retain medical records.

10. Children's Information

Our services may be provided to children and minors, including for pediatric eye check-ups. Where we collect information relating to a minor, it is processed for healthcare, appointment, treatment, recordkeeping, and related purposes, with the involvement or authorization of the parent or lawful guardian as required by applicable law.

11. Privacy & Grievance Contact

For privacy-related questions, requests, or complaints concerning how your personal information is handled, please contact us:

Vision Clinic – Dr. Richa Tripathi

Shop A27, Sky Line Plaza 3, Ansal, Lucknow – 226030

Phone: +91 94075 87522

Email: dr.richatri11@gmail.com

We will endeavor to acknowledge and address privacy-related queries or grievances in a reasonable time frame.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Site, or applicable legal or regulatory requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.